If
you are not satisfied with the way your
test was conducted, please let your local
Vehicle and Operator Services Agency (VOSA)
office know.
This
enables VOSA to make sure MOT test stations
are providing a good service. Contact
the VOSA area manager at your local office.
The address is shown on the fees and appeals
poster at your MOT test station or you
can ring our MOT enquiry line on 0845
600 5977.
What
if you disagree with an MOT result?
If
you disagree with the test result firstly
discuss it with the test station if
possible, and do not let anyone carry
out repairs to your vehicle.
What
if I think it has wrongly failed?
You
must complete an appeal form (VT17)
obtainable from any MOT testing station
or by calling the Vehicle and Operator
Services Agency (VOSA), on 0845 600
5977. Completed forms need to be returned
to VOSA within 14 working days of the
test along with a full test fee. VOSA
will then offer an appointment within
5 working days to recheck your vehicle.
If your appeal is successful some or
all of the test fee will be refunded
to you. Do not have your vehicle repaired
before your appeal is considered, as
any change to your vehicle may affect
the outcome of the appeal.
Can
I fix the vehicle myself?
VOSA
will supply you with an inspection report
listing any vehicle defects and advisory
items following their check of the vehicle.
Anyone can repair the vehicle, but all
rectification work will be assessed
(using the criteria specified in the
MOT inspection manual) before an MOT
certificate is issued.
What
if I think it has wrongly passed?
These
cases usually relate to recently purchased
vehicles and you should let VOSA know
as soon as possible. VOSA will then
offer an appointment within 5 working
days to recheck your vehicle without
charge, provided:
- not
more than 28 days have elapsed
since the MOT test
- not
more than three months have elapsed
since the MOT test for a rust
or corrosion related problem
