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Find your nearest Citizens Advice Bureau
They provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities.
The Citizens Advice Bureau value diversity, promote equality and challenge discrimination.
How and where do CAB make advice available? The advice and information provided by bureau is free, independent, confidential and impartial. They provide advice through face-to-face, telephone and email services, and online via a self help website www.adviceguide.org.uk.
From 2012, they have had responsibility for the Consumer Direct telephone service, now known as the Citizens Advice consumer service. Advice guide received over 11 million visits during 2011/12 and includes FAQs in Welsh, Bengali, Chinese, Gujarati, Punjabi and Urdu.
Face-to-face advice is available from over 3,300 locations including high streets, doctors' surgeries, courts and prisons.
CAB advisers can write letters and make phone calls to service providers on their clients' behalf. They can help people prioritise debts and negotiate with creditors. They can also refer clients to specialist case workers, who are able to represent people at court and tribunals.