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MASTER PLAN FOR PARKING 2014-15



We are pleased to present our annual Master Plan for Parking 2014-15, which sets out what we must do together to raise standards in the parking profession. If we achieve this, our members will be able to provide better services for the motorist.

We will work closely with stakeholders, members and government to support growth for our communities, improve compliance by those managing and using parking facilities, and encourage fairness to achieve our vision of excellence in parking for all. Promoting innovation, technology and sustainability will drive up standards and continue to make parking a recognised profession.

These objectives are by no means exhaustive, and the changes in our Master Plan each year continue to reflect our profession as it develops and matures. By continuing to work in a consultative and constructive manner, we aim to achieve the best outcome for the motorist and the wider parking profession.



Everyone has a right to expect professionalism from those who provide and manage parking services

We want to ensure that those delivering parking services do so professionally and to a high standard. To achieve this, we will work with consumer groups and motoring organisations so that our members can enhance their understanding of competing customer needs.

Working with WAMITAB, we are developing a range of charters and qualifications for parking, which will enable everyone to achieve a high standard of professionalism in the provision of parking services. We will also be launching a Professionalism in Parking Award.

Parking rules and regulations must be fair and reasonable and everyone has a responsibility to learn and observe them

We believe that everyone who drives should know and understand why parking is managed and what the rules are. We will work through the Parking Forum and with the Driver and Vehicle Standards Agency, and other motoring and consumer organisations to achieve this. We will improve motorists’ access to information about parking law and best practice, as presented in the Highway Code and our new information service, ‘Know Your Parking Rights’, to improve parking behaviour and compliance

ENCOURAGING FAIRNESS

Parking service providers need to know who is using their facilities and have a responsibility to use that information fairly and in accordance with the law

We want to see better enforcement of vehicle registration law because we believe that every vehicle that is driven in the UK should be properly registered. It is unfair that some people can avoid enforcement action by failing to register their vehicle properly in accordance with the law. If a vehicle is properly registered in the EU, it should still be traceable from the UK.

We will support the DVLA in their enforcement activities where this helps to improve the proper registration of vehicles.

We will also work closely with the Information Commissioner to ensure that motorists’ data is properly safeguarded and, where data is acquired for parking management purposes, that it is used appropriately and in accordance with the law.

IMPROVING COMPLIANCE

Everyone has a responsibility to respect parking services for disabled people

It is absolutely right that people with mobility difficulties have access to a scheme of parking concessions.

We support new powers for local authorities and their agents to deal with abuse, misuse and fraudulent use of Blue Badges and will encourage greater use of these powers.

These measures will allow genuine Blue Badge holders an improved service and provide local authorities the means to more effectively manage and enforce the scheme.

We also want to see better management of parking services for people with disabilities in private car parks.

Parking management need to use modern technology such as CCTV and ANPR cameras to manage parking effectively but should do so fairly and responsibly

We want to see fair and transparent camera and ANPR enforcement for everyone. Automatic enforcement can be very precise and this, in turn, brings a responsibility to use it properly. Many parking acts are not as straightforward as the camera might suggest and it’s very important that we have in place protocols to identify enforcement activity that might be considered unfair or inappropriate.

We will work with the Information Commissioner and Surveillance Camera Commissioner, and confirm our offer to work with government to help rewrite the current statutory parking guidance and revise the rules on the use of CCTV. This will help to build public trust in the use of CCTV, ANPR and other camera enforcement so that it can be used to manage parking facilities effectively and enable communities to function properly.

In our towns and cities, it is essential that key areas such as outside schools, bus lanes, bus stops and red routes are kept safe and free of congestion.

Everyone should have the opportunity to appeal against parking enforcement

We believe that everyone who undertakes parking enforcement on private land should be a member of an Accredited Trade Association.

We want to make certain that parking enforcement is undertaken fairly, reasonably and responsibly; the practice of rogue ticketing on private land causes distress to motorists and small businesses alike and should be properly regulated.

Motorists who wish to challenge parking tickets issued by local authorities have had statutory rights of appeal since 1994. In October 2012, the BPA introduced Parking on Private Land Appeals (POPLA) and we believe that everyone should have the right to alternative dispute resolution (ADR), including those who park at railway stations, airports and other places where POPLA may not currently be offered. We will work with the Department for Business, Innovation and Skills to deliver ADR for everyone.

54% of appeals have been determined in favour of the operator and 46% in favour of the motorist

SUPPORTING GROWTH

Effective parking management and control is essential to support sustainable growth in our communities

We will continue our work with organisations such as the Association of Town & City Management, Towns Alive and Living Streets to support the work being done to revitalise the UK’s town and city centres.

We want those involved with regeneration to work in partnership with parking and transport professionals to improve sustainable access for everyone. Evidence shows that accessibility underpins economic regeneration. Proper and effective traffic management is therefore absolutely essential and, without it, streets will become more congested and costs to local authorities will increase without significant economic benefits.

Motorists have a responsibility to park properly and not cause obstruction and damage to footways

We support the call for tougher action against those who park on pavements and will work alongside organisations such as Disabled Motoring UK, Living Streets and Guide Dogs for the Blind Association to help prevent inconsiderate and dangerous parking.

People with disabilities and those with baby buggies or similar mobility challenges sometimes experience real difficulty in negotiating safe routes due to inappropriate and selfish obstruction of footways. Additionally, the costs for maintaining damaged footways are significant in some cases and may not be sustainable.

In London, parking on the footway is prohibited except where the highway authority deems that it is safe to do so and traffic signs indicate this. The reverse is true in the remainder of the UK causing confusion amongst motorists and inconsistency in enforcement.

Car park owners and operators have a responsibility to ensure that their parking facilities are safer, properly serviced and maintained

The BPA is committed to raising public awareness of Park Mark®, which has contributed to a significant reduction in vehicle crime in car parks.

This year, we celebrate 10 years of the scheme with a major PR and publicity campaign. We welcome the support of local and national government, police organisations, police and crime commissioners, and other agencies to help support the campaign and promote the benefits of safer parking for everyone.

We also want to see more emphasis on life care planning for all car parks and appropriate funds set aside to ensure that they are properly serviced and maintained. Premature or unplanned closure of multi-storey car parks has a detrimental effect on the communities the car parks serve and works against the regeneration of town centres.

Energy efficiency is also important in parking and we will encourage the use of sustainable energy systems and support the provision of facilities for sustainable transport.

Vehicle-related theft in car parks has dropped from 19% in 2004/5 to11% in 2012/13



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